Third-party sellers handle customer service for orders shipped directly from them.


To contact a third-party seller, do one of the following:

  • Go to the Shop page and click the third-party seller's name. Click the "Message Sender".
  • Go to "My Dashboard", "Orders" tab, and click Get help with order. Depending on your issue, we'll help you contact the seller if necessary.

  • Note: Please give sellers two business days to respond. In most cases, you'll receive a reply much sooner.